That "I know I have this somewhere..." feeling stops now.
A calm, organized support workflow isn't a fantasy. It's how top professionals work, and you can too.
A customer is stuck. You know the exact screenshot they need—the one with your carefully drawn arrows and annotations that solves the issue in seconds. You spent 10 minutes making it last month, but where did it go?
You start digging through sent emails, hoping you pasted it in a reply. You check your cluttered desktop, then the downloads folder, scrolling endlessly. After a frantic search, you give up and spend another 10 minutes creating it all over again.
Your energy should be for helping customers, not for re-doing work you've already done.
I couldn't find a tool to fix this, so I built Support Toolbox. It's for those of us who believe customer support can be a craft, not a chore.
— Branimir Rijavec, Founder of Support Toolbox
Be first to know when Support Toolbox launches
Sound familiar? The daily scramble...
You're not just answering tickets. You're constantly switching contexts, hunting for information, and trying not to let things fall through the cracks.
The endless browser hunt
A customer needs a specific link. You have 50 bookmarks in a "Support" folder, but which one is it? After three minutes of clicking, you give up and go find it on the help site manually.
The "I'll ask the team" black hole
Let me check with our engineers and I'll get right back to you," you say confidently. You post in Slack, but the conversation gets buried. A week later, the customer follows up, and you have that sinking feeling because you never got an answer and completely forgot.
The help desk search-and-rescue
You know you’ve answered this exact question before. You dive into your help desk's search, trying keywords you think you used. Ten minutes later, you're still scrolling through unrelated tickets, unable to find that one perfect reply you wrote last month. So you just write it all over again.
The discount code chaos
A customer asks about a 30% discount. You have to open Stripe, search for the code, then manually calculate what the final price would be, all while the customer is waiting for a simple answer.
These aren't "small" problems.
They're the difference between feeling like a professional who has their act together, and feeling like you're constantly playing catch-up with your own work.
There's a better way
What if your support workflow felt like a well-organized toolbox instead of a chaotic junk drawer?
Support Toolbox brings all your scattered resources into one calm, organized desktop app. No more hunting, no more forgetting, no more feeling like you're constantly behind.
Quick Links
Templates
Discounts
Everything you need, right where you expect it to be. No more context switching, no more forgotten promises, no more feeling scattered.
How it works
Support Toolbox is built around three simple ideas: bring everything together, find it instantly, and never let anything slip.
01. Organize Everything
Stop scattering your resources. Save important links, response templates, discount codes, and annotated screenshots in one central, beautifully organized library.
02. Find Instantly
No more digging. A powerful, universal search finds exactly what you need in milliseconds. Filter by type, search by keyword, and get the right answer.
03. Never Forget
Set simple, powerful reminders for customer follow-ups. Finally, you can close the loop on every single promise, every single time.
Simple, organized, effective. Support Toolbox puts you back in control of your workflow.
Join the WaitlistSee Support Toolbox in Action
Real screenshots showing how Support Toolbox transforms your support workflow
Your entire support library, organized
No more scattered resources across different tools. The dashboard gives you an instant overview of all your support materials, with quick access to links, templates, discounts, and screenshots.
See everything you have at a glance
Click any category to dive deeper
Know exactly what you have and where to find it
Find anything in seconds
The universal search bar is your gateway to everything. Type a few characters and get instant results from all your resources, no matter where they're stored.
Results appear instantly as you type
Filter by type to narrow down results
Click to copy or open with one click
Discount codes with actual pricing
No more switching to Stripe to calculate prices. Support Toolbox shows you the exact final price for each discount code, saving you time and eliminating errors.
See original and final prices at a glance
Copy codes or prices with one click
Never make a pricing mistake again
Never forget a follow-up
Set reminders for customer follow-ups and never let a commitment slip through the cracks. Get notified when it's time to follow up, with all the context you need.
Color-coded by urgency
Mark complete when done
Build trust with reliable follow-ups
Support Toolbox is perfect for...
Built for support professionals who are tired of the chaos and ready to work smarter
Solo Entrepreneurs
You're wearing all the hats - CEO, developer, product manager, and customer service rep. You need to handle customer inquiries efficiently while juggling a dozen other responsibilities.
Stop wasting time hunting for resources
Provide consistent, professional responses
Focus on growing your business, not support chaos
Small Team Leads
You manage a small support team and need everyone to provide consistent answers. You're tired of team members using different templates, losing important links, and missing follow-ups.
Ensure consistent responses across the team
Share resources and templates easily
Track team follow-ups and commitments
Remote Support Agents
You work from home or coffee shops, managing customer inquiries across multiple time zones. You need your tools to be reliable, accessible, and organized so you can provide excellent support from anywhere.
Work efficiently from anywhere
Never lose track of customer commitments
Build your personal, portable support headquarters
Growing Businesses
Your customer base is expanding, and so is the complexity of your support needs. You're outgrowing basic tools like spreadsheets and bookmark folders, but you're not ready for enterprise-level complexity.
Scale your support without adding complexity
Maintain quality as volume increases
Build systems that grow with you
Not for everyone, and that's okay
Support Toolbox is intentionally designed for professionals who value organization and efficiency. If you're tired of digital chaos and ready to work smarter, you're in the right place.
Questions? We've got answers
Everything you want to know about Support Toolbox before joining the waitlist
Most tools focus on one aspect - bookmarking, text expansion, note-taking, or project management. Support Toolbox is specifically designed for support workflows, bringing together everything you need in one place: links, templates, discounts, screenshots, and reminders. It's built by someone who actually does support work, not by enterprise software designers.
Great question. Those are powerful, ticket-based systems for managing conversations. Support Toolbox isn't a help desk—it's your personal productivity layer that sits alongside it. It's your private, organized library for all the resources (links, templates, screenshots, discounts) you need to answer tickets faster and more consistently, no matter which help desk you use.
Support Toolbox is a desktop application, so your data stays on your computer - not in some cloud server. Everything is stored locally in a database on your machine. We don't track your usage, sell your data, or have access to your information. What happens in Support Toolbox, stays in Support Toolbox.
I'm building Support Toolbox to be affordable for individuals and small teams. Expect a simple, transparent pricing model - no enterprise contracts, no surprise fees, no per-user pricing that punishes growth. Early waitlist members will get special launch pricing and lifetime access options.
I'm actively developing Support Toolbox and aim to launch a beta version in the next 2-3 months. Waitlist members will get first access to the beta and help shape the final product. I believe in shipping something useful rather than perfect, so you'll see progress quickly.
Not at all! Support Toolbox is designed to be intuitive for anyone who's used basic software. If you can use a web browser and save files, you can use Support Toolbox. There's no complex setup, no configuration files, and no technical knowledge required. Just download, install, and start organizing your support workflow.
Support Toolbox is built with Electron, which means it will work on Windows, macOS, and Linux. I'm prioritizing Windows and macOS for the initial launch, with Linux support following shortly after. One license will let you use it on all your personal computers.
Still have questions?
I'm happy to answer any other questions you might have. Just send an email to contact@supporttoolbox.com - I read every single one personally.
Join the WaitlistReady to organize your support workflow?
Join the waitlist and be first to know when Support Toolbox launches
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I'll be in touch soon with launch updates.
A personal note from the founder
I'm building Support Toolbox because I lived the frustration of scattered resources and forgotten follow-ups. This isn't some faceless startup - I'm a support professional just like you, and I'm building the tool I wish I had.
Be the first to get access and lock in a special launch discount. Enter your email below to get on the list.
— Branimir Rijavec, Founder of Support Toolbox