If you have an active subscription but Support Toolbox shows that you’re on the Free plan, the app most likely couldn’t fetch your latest account status from the server.
Reload your account status
- Open Settings in Support Toolbox.
- Find the Account and plan section.
- Click Reload account status.
- Wait a moment for your account information to refresh.
You don’t need to log out and back in. Reloading your account status asks the app to fetch it again without signing you out.
If your status is still incorrect
If the app still shows the Free plan after reloading your account status, contact Support Toolbox support for help.
Still need help?
Contact us and tell us what you were trying to do and where you got stuck.
Contact support