Free Customer Service
Email Templates
Copy, paste, and respond faster Professional templates for every support scenario
Save time with ready-to-use customer service templates and canned responses.
All templates are free, customizable, and designed for real support professionals.
Every support professional knows the frustration: you've crafted the perfect email response, but where did you save it? In an old email thread? A scattered document? A forgotten bookmark?
These templates give you the words you need—professional, empathetic, and effective. But here's the upgrade: Stop searching for these every time. Download Support Toolbox to store your favorites with instant hotkey access.
Browse Template Categories
Choose from our curated collection of customer service templates
Refund Email Templates
Professional refund request responses and denial templates. Handle money matters with empathy and clarity.
Apology Email Templates
Sincere apology templates for service issues and mistakes. Turn frustrated customers into loyal advocates.
Follow-up Email Templates
Keep customers engaged with timely follow-up messages. Never let a conversation go cold.
Bug Report Templates
Acknowledge, troubleshoot, and update users on reported bugs without sounding like a robot.
Downtime & Outage Updates
Clear communication scripts for system crashes, maintenance, and security alerts. Keep trust during incidents.
Feature Request Responses
Diplomatically handle feature suggestions. Say 'no' or 'not yet' to users without discouraging them.
Onboarding Email Templates
Welcome new customers with professional onboarding sequences. Make great first impressions.
Billing & Account Support
Templates for failed payments, subscription updates, and cancellation saves. Handle admin tasks smoothly.
Feedback Request Templates
Ask for reviews, testimonials, and surveys at the perfect moment. Turn happy users into public proof.
From Web to Workflow
These web templates are helpful. But imagine having them at your fingertips, always.
Store These in Support Toolbox
Support Toolbox turns these web templates into a personal, offline, hotkey-accessible library. Save any template with rich formatting, organize by category, and pull them up instantly with Ctrl+Space.
Universal Search
Find any template in milliseconds with fuzzy search
Rich Text Formatting
Keep bold, italics, links, and bullets intact
Local-First Privacy
Your templates stay on your device, not in the cloud
Screenshot of Response Templates feature
(Coming soon with app launch)
⚡ Instant access
🔒 Local-first
How to Use These Templates
Simple process to get started in seconds
Browse
Choose the template category you need
Copy
Select the template that fits your situation
Customize
Personalize it for your customer
Save
OptionalStore it in Support Toolbox for instant access next time
Frequently Asked Questions
Are these templates really free?
Yes! All templates on this page are 100% free to use. No registration required, no hidden fees. Copy, customize, and use them as much as you need.
Can I customize these templates?
Absolutely! In fact, we encourage it. Every customer situation is unique, so adapt these templates to match your brand voice, company policies, and specific circumstances.
How do I save these for quick access?
You can bookmark this page, but there's a better way: Support Toolbox lets you save unlimited templates with rich formatting and access them instantly with Ctrl+Space from anywhere on your computer.
What if I need more templates?
We're constantly adding new templates to this library. Even better, Support Toolbox includes built-in template storage so you can create and save your own custom templates as you discover what works for your customers.
Never hunt for templates again
Stop searching the web every time you need a template. Support Toolbox lets you save your favorite templates with instant hotkey access.
Be first to know when Support Toolbox launches